By Staff Reporter
The City of Harare has operationalised eight of the ten modules under its Enterprise Resource Planning (ERP) system, with the remaining two expected to be fully functional by the end of 2026.
Acting Finance Director Godfrey Kusangaya said the rollout was part of efforts to modernise municipal operations, strengthen financial management and improve service delivery.
Speaking during the City’s 2026 Strategic Planning Review, Kusangaya said completing the current phase would pave the way for 9 additional modules intended to improve billing and revenue collection.
“The successful implementation of the current modules will pave way for the introduction of nine additional modules, which will further improve the billing system and strengthen the City’s operational processes,” he said.
The planned expansion comes as the municipality faces pressure to improve revenue collection and ensure that available resources are translated into better services and infrastructure.
A more integrated billing system could help the City manage customer accounts, track outstanding payments and improve the administration of municipal charges.
Its effectiveness, however, will depend on the accuracy of billing records, the reliability of the system and the City’s capacity to follow up on unpaid accounts.
Funding Pressure
The ERP rollout also comes against the backdrop of funding pressures highlighted in the City’s January-to-July 2026 budget review.
During that period, Harare reportedly collected about ZWG4.1 billion, equivalent to 59 percent of its potential revenue, while accrued income stood at approximately ZWG6.987 billion.
The City also reported receiving just ZWG10.7 million against expected intergovernmental fiscal transfers of ZWG317.7 million by July 31.
This represented 3.4 percent of the anticipated amount.
Separately, receipts from the Zimbabwe National Road Administration (ZINARA) stood at ZWG31.5 million against an expected ZWG469.8 million in road grants, or 6.7 percent of the budgeted figure.
The funding gaps underscore the importance of strengthening the City’s own revenue administration while improving the predictability of transfers from central government and other funding institutions.
The introduction of nine additional modules is expected to extend integration across municipal functions, although the City has not, in the information provided, specified their individual functions, implementation costs or projected revenue gains.
The key measure of success will be whether the system delivers measurable improvements in revenue collection, financial reporting, expenditure control and the delivery of services to residents.
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